Contact Fairland Water Restoration

What can you do while you wait for the crew in Fairland?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What does the person who answers need to know?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether the basement walls are wet or just the floor.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Fairland date mostly from the 1940s to 1990s, and the decade tells the crew what kind of pipes to expect.
• If the water came from the unit above or next door, so we know whose plumbing to look at.
• If you plan to file a claim, which company your policy is with.

Answer what you can, and the crew will fill in the rest during the first visit.

What happens on site after you call?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

How does the age of Fairland homes change a water call?

Housing in Fairland runs from the 1940s to 1990s, which means two houses on the same block can have very different plumbing. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Tell the person who answers what you know, and the crew will take it from there.

Does this page cover your part of Fairland?

The Fairland crew covers these neighborhoods:

• Boggstown · much of it from the 1940s to 1990s, most with basements
• Odell's Addition
• Henderson's Addition
• Plymate Addition · homes from the 1890s to 1900s
• Walker's Addition · basements are common

Calls from Shelbyville, St. Paul, New Palestine, Morristown, New Bethel, Julietta, Whiteland and New Whiteland come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Fairland homeowners ask before they call?